- Ideation and Innovation
- Product & Service Development
- UII/UX Design and Prototype Creation
- Pilot Program & Market Validating Experiments
- Strategic Alliance and Partnership Formation
- Process Design & Improvement
- Digital Operations
- Contact Center Optimization
- Business Performance Improvement
- Training & Facilitation
- Strategy Design and Implementation
- Customer Experience Design
- Employee Engagement Experience
- Market & Competitive Research
- Culture and Change Management
Prototype development, design and implementation of pilot program to validate market acceptance, de-risk project and secure additional funding.
Designed new sales approval process by integrating disparate systems and consolidating repetitive features.
Voice of Customer research, journey mapping, identification of pain points, ideation on improvement opportunities, development of roadmap and project management for implementation of prioritized initiatives.
Developed joint partnership proposition with Fortune 100 bank to jointly roll-out new B2B card product and grow total purchase volume of $10B by 3x.
Designed and developed human and digital command center to reduce customer contact center call volume and manage rise high incident volume from medicare enrollment.
Developed new non-card loyalty program to improve customer experience, drive customer advocacy and drive adoption of new products and services.
Washington D.C.
New York, NY
Seattle, WA
London, UK
Paris, France
Accra, Ghana
Nairobi, Kenya
Lagos, Nigeria