Our Services

BUSINESS INCUBATION: Creating new products, services and business lines

- Ideation  and Innovation 

- Product & Service Development

- UII/UX Design and Prototype Creation

- Pilot Program & Market Validating  Experiments

- Strategic Alliance and Partnership Formation

BUSINESS EXCELLENCE: Designing processes and enhancing capabilities to drive business value

- Process Design & Improvement 

- Digital Operations

- Contact Center Optimization

- Business Performance Improvement

- Training & Facilitation

BUSINESS TRANSFORMATION: Developing the strategy and guiding the organizational change to drive implementation

- Strategy Design and Implementation

- Customer Experience Design

- Employee Engagement Experience

- Market & Competitive Research

- Culture and Change Management

SAMPLE CLIENT ENGAGEMENTS

PILOT, IN-MARKET EXPERIMENT & PROTOTYPING Venture Backed Fintech

Prototype development, design and implementation of pilot program to validate market acceptance, de-risk project and secure additional funding.                                      

DIGITIZATION OF SALES & MARKETING PROCESS Fortune 500 Tehcnology Company

Designed new sales approval process by integrating disparate systems and consolidating repetitive features.                                                   

CUSTOMER AND EMPLOYEE ENGAGEMENT EXPERIENCE Major Media Company

Voice of Customer research, journey mapping, identification of pain points, ideation on improvement opportunities, development of roadmap and project management for implementation of prioritized initiatives.                

GO TO MARKET STRATEGIC PARTNERSHIP Leading B2B Payments Company

Developed joint partnership proposition with Fortune 100 bank to jointly roll-out new B2B card product and grow total purchase volume of $10B by 3x.                                                         

CUSTOMER CONTACT CENTER DESIGN Fortune 500 Healthcare Company

Designed and developed human and digital command center to reduce customer contact center call volume and manage rise high incident volume from medicare enrollment.           

CUSTOMER LOYALTY PROGRAM DESIGN Middle Market Hospitality Leader

Developed new non-card loyalty program to improve customer experience, drive customer advocacy and drive adoption of new products       and services.                                                        

OFFICE / HUBS

NORTH AMERICA

Washington D.C.

New York, NY

Seattle, WA

EUROPE

London, UK

Paris, France

AFRICA

Accra, Ghana

Nairobi, Kenya

Lagos, Nigeria